Feedback from people who know us – including Family Law Solicitors from private law firms and Local Authorities
Don’t take our word for it…
We can spend all day telling you how our service is outstanding! But you won’t believe us until you hear it from others. So here’s a selection of reviews from solicitors and their clients.
Stoke-on-Trent City Council
The most lovely team of people
I just wanted to say a big thank you to you all for all your help and support this year. As ever you have given the most fantastic service and put up with my many requests for urgent testing and sorted me out every time. You are the most lovely team of people and it is a pleasure to work with you.
An incredible job!
Really helpful staff and second-to-none customer service. They are all really approachable and friendly. The collections are always on time and professional. In fact we have never had to deal with a situation in which they have ever let us down. As a result I think we take their brilliant service a little for granted! Thanks Atkinson Lewis for an incredible job!
Simon Goddard, Red Kite Law
Charges are competitive
I Simon Goddard, Solicitor of Red Kite Law LLP, use Atkinson Lewis on a very regular basis. They are professional, arrange appointments for clients quickly and most importantly those appointments for the clients take place in the town where they live. The samplers are always on time, prepared to wait beyond what I call a reasonable period of time and are extremely tolerant of the difficult clients they can come across. Their reports are concise and to the point which is what is needed and state clearly what the client is or is not taking. They are recognised in the courts and are used regularly in evidence without question. Their charges are competitive.
Staffordshire County Council
Others promise the world, but Atkinson Lewis really deliver it
The staff are a breath of fresh air in my very hectic and at times stressful day. The services offered are excellent and we always choose Atkinson Lewis over other providers as their excellent customer service is maintained until the end of the matter. Other companies promise the world but Atkinson Lewis really deliver it to us.
Always my first point of call
Very helpful and approachable and always on hand to answer any queries. They are very accommodating in terms of setting up appointments and make the process very easy for legal services. Excellent service provided and always my first point of call for any alcohol/ drug or DNA testing.
Enabling us to do our job more efficiently
The rates and services available are continually growing and we are kept informed. We like the straight forward price list and their openness in sharing these on a regular basis. Thank you for all your hard work and enabling us to do our job more efficiently.
Lucy Williams, Gomer Williams & Co
Always our first choice of expert
We as a firm have used Atkinson Lewis over a number of years. They are always our first choice of expert for drug and alcohol testing and DNA testing. They provide an excellent, second to none service. They are always happy to help wherever they can. The staff are always polite and cheerful, from the office staff to the sample collector who is patient and sympathetic to each and every client. More recently, Courts are shortening deadlines for the filing of reports and Atkinson Lewis are always able to accommodate us, no matter how short notice. They offer quick appointments and an exceptionally quick report/ results turnaround. Their invoices are easy to follow and never cause difficulty for us when claiming costs from the Legal Aid Agency on those cases that are publicly funded. They are always our first recommendation to anyone looking for this sort of service.
Local Authority Solicitor
Helpful, courteous and organised
We always use Atkinson Lewis as a preference in our Care proceedings matters. I found all staff to be really helpful, courteous and organised. In summary they make my job easier! We found their rates to be competitive and most of all their customer service is excellent. They always keep me informed in respect of appointments I! Know I can rely on them to get the job done. The reports are concise and succinct as well as accurate and professional.
The collector was excellent…I cannot thank her enough
I just wanted to write a note to thank you all for your support and patience, I have found you to be professional and supportive throughout. I know from my own experience how people are quick to comment on the poor service they receive, but hesitant on the positive. You were all very lovely in what was a difficult time. In particular, the collector was excellent and I cannot thank her enough.
Danielle Lodwig, Bridgend County Borough Council
Reports are always sent on time and easy to understand
We find you all to be a pleasure to work with. All staff are incredibly helpful and flexible when booking appointments and often work at incredibly short notice yet seem to always accommodate our needs. The sample collectors are very reliable, work well with the clients and will wait for a long period of time if the client has not arrived. Reports are always sent on time and easy to understand. A lovely and very professional company!
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